Refund and Cancellation Policy

This Refund and Cancellation Policy (“Policy”) applies to purchases made through https://ekagrataoneuniversal.in/ (the “Website”), operated by Ekagrata One Universal Private Limited (“we”, “us”, or “our”).

Please read this Policy carefully before making a purchase through the Website.

1. Digital Products and Services

Our Website may offer digital products, online content, educational materials, downloadable resources, digital courses, online programs, consultations, and other digitally delivered services.

Because digital products and services may be accessed, delivered, downloaded, viewed, or consumed electronically, all purchases are generally final and non-refundable once payment has been successfully completed or access has been provided.

2. No Refund Policy

Except where required by applicable law or expressly approved by us, payments made for digital products and services are non-refundable.

We generally do not provide refunds for:

Change of mind after purchase
Accidental purchase
Failure to use or access the purchased digital product
Failure to attend or participate in an online service
Personal scheduling conflicts
Lack of time to complete a digital product or program
Dissatisfaction with the content where the product has been accurately described
Failure to achieve a particular personal, educational, professional, or other result
Change in personal circumstances
Duplicate purchases made by the customer
Failure to read the product description, terms, or applicable purchase information before payment

By completing a purchase, you acknowledge and accept this refund policy.

3. Before Making a Purchase

We encourage you to carefully review the information available on the Website before making a payment, including:

Product or service description
Features and inclusions
Pricing
Delivery or access information
Applicable terms
Any specific eligibility requirements

If you have questions before purchasing, please contact us through the contact information provided on the Website.

4. Duplicate Payments

If you believe that you have been charged more than once for the same transaction due to a genuine technical or payment-processing error, please contact us with the relevant transaction details.

After verification, we may arrange an appropriate resolution, including a refund of the confirmed duplicate payment where applicable.

5. Failed Transactions

If your payment is debited from your bank account or payment method but the transaction is not successfully completed or access is not provided due to a technical or payment-processing failure, please contact us with the transaction details.

We will verify the transaction with the applicable payment provider and take appropriate action.

Where a refund is applicable following verification, the amount will generally be returned through the applicable payment channel or payment provider.

6. Technical Issues

If you experience a genuine technical problem that prevents you from accessing a purchased digital product or service, please contact us.

We may, at our discretion, attempt to resolve the issue by:

Restoring access
Providing an alternative access method
Re-sending access information
Extending access where reasonably appropriate
Providing another reasonable technical solution

A technical issue does not automatically create an entitlement to a refund.

7. Incorrect or Incomplete Information

Customers are responsible for providing accurate information during registration or purchase.

We are not responsible for access or delivery problems caused by incorrect information supplied by the customer, including incorrect:

Email address
Mobile number
Account information
Registration details

Please contact us as soon as possible if you identify an error in the information you submitted.

8. Payment Gateway and Bank Charges

Payments may be processed through third-party payment providers.

Any applicable payment gateway, banking, currency-conversion, or transaction charges may be non-refundable, subject to the policies of the applicable payment provider and applicable law.

9. Exceptions Required by Law

Nothing in this Policy is intended to exclude or restrict any consumer right, refund right, or remedy that cannot legally be excluded or restricted under applicable law.

Where applicable law requires a refund or other remedy, we will comply with the applicable legal requirements.

10. Refund Requests

If you believe that your situation qualifies for an exception under this Policy or applicable law, please contact us with:

Full name
Email address used for the purchase
Transaction/order reference
Date of payment
Description of the issue
Supporting information, where applicable

We will review the request and respond within a reasonable period.

Submitting a request does not guarantee that a refund will be approved.

11. Chargebacks and Payment Disputes

We encourage customers to contact us first if they experience a problem with a purchase.

Where a payment dispute or chargeback is initiated, we may provide the relevant transaction and purchase information to the applicable payment provider or financial institution for investigation, subject to applicable law.

Fraudulent or unauthorized chargeback claims may be challenged with supporting transaction records.

12. Policy Changes

We may update this Refund and Cancellation Policy from time to time to reflect changes in our services, business practices, payment processes, or applicable laws.

The updated version will be published on this Website with a revised “Last Updated” date.

13. Contact Us

For questions regarding this Refund and Cancellation Policy or a payment-related issue, please contact:

Ekagrata One Universal Private Limited

Website: https://ekagrataoneuniversal.in/

Please use the contact information provided on the Website when submitting a payment or refund-related enquiry.

By completing a purchase through this Website, you acknowledge that you have read, understood, and accepted this Refund and Cancellation Policy.